Attracting and retaining customers is an art that every salon owner should master. On the other hand, it will be best to remember that pleasing a customer or an individual may be more challenging than it may seem.
A lot of energy and time goes into attracting and retaining customers, essential for a thriving salon. You may wonder how to attract new customers while retaining existing ones. The key is here to maintain authenticity.
You can maintain authenticity by consistently delivering quality service to the clients they come in contact with. Doing so can establish trust and cultivate a loyal clientele over the long haul.
Once you have established trust, remember that you should never break the trust. Earning the trust back once broken takes much work. It would help to recollect the proverb Roma was not built in a day.
The salon owner often focuses on acquiring new clients rather than retaining the existing ones. However, a recent study reveals that the odds of upselling to the current clientele is between 60 and 70 percent.
Meanwhile, the odds of upselling new clients are 5 to 20 percent. Building a loyal clientele requires a considerable amount of time to invest. This article assists you by sharing a few beneficial tips on how to build a loyal clientele for your salon.
1. Improve transparency with technology
Improving transparency is one of the best ways to build a loyal clientele for your salon. For instance, you can begin by enhancing transparency in the customer booking system. You can use salon scheduling software like Picktime, which is designed to help businesses manage their appointment bookings, staff schedules, and customer database with ease. With Picktime, businesses can streamline their scheduling process and provide their customers with a seamless booking experience.
One of the key features of Picktime is the personalized booking page for businesses. This allows businesses to create a customized booking page that matches their branding and style. Customers can easily access this page to view services, availability, and book appointments with just a few clicks.
Picktime also provides automated SMS and email reminders to both customers and staff, reducing no-shows and cancellations. This ensures that appointments are kept and businesses can maximize their revenue.
For businesses that have a website, Picktime offers a one-click book now button that can be easily integrated into their website. This allows customers to book appointments without having to leave the website, improving the overall user experience.
In addition to SMS and email reminders, Picktime also offers 24-hour email support to its customers. This guarantees that businesses will consistently have access to assistance whenever they require it.
Picktime also provides customer database management and maintenance, allowing businesses to store customer information securely and access it as needed. This can be helpful for marketing efforts and improving customer retention.
For businesses with multiple locations, Picktime allows for multiple location access, making it easy to manage schedules and appointments across different locations.
Other useful features of Picktime include the ability to manage staff schedules, recurring appointments, and sync with popular calendars such as Google, Outlook, Office 365, Exchange, and iCloud.
Overall, Picktime free appointment scheduling software provides a comprehensive set of features that can help businesses streamline their scheduling process, reduce no-shows and cancellations, and improve the overall customer experience.
2. First impression is the best
Another strategy you can adopt to make loyal clientele for your salon is to make the best impression when the clients walk in. For instance, when clients walk into your salon, you can greet your clients professionally.
Furthermore, it would help if you treated your clients as you would want to be treated yourself. You have to express how you value your customers. Modest actions possess the power to create a significant influence.
If you also focused on creating an impression that would prompt your clients to choose your salon over your competitors.
3. Creating brand awareness
As a business owner, you may own a small or big salon. The triumph of your business depends on how you spontaneously recall your salon’s name when in need of the service. Brand awareness is pivotal in building a loyal clientele for your salon.
For instance, a customer visits your salon for the first time. Remember that the clients have many options, but the client chooses your salon over the others. After a while, when the client requires the services, the name of your salon should instantly come to the client’s mind.
For that to occur, you have to implement effective brand awareness strategies. You can, for instance, promote your salon to the potential audience through social media. That would imprint your brand’s name into clients’ minds.
You can implement email marketing strategies. For instance, you can send any discounts you offer to your clients and promote your salon to your potential audience.
4. Start a loyalty program
The loyalty programs have proven to be very effective in building a loyal clientele for your salon. Many salons have adopted this practice, and that has produced far fetching results. As a salon owner, if you are yet to implement a loyalty program, you should hurry now.
As the clients return to your salon for the services, they bring along more business and help generate more revenue for your business. You reward your clients for bringing more business by devising a loyalty program.
However, remember that you also have to reward your clients for referring your salon to their peers. Referrals bring more business to your salon, and you can retain the current clientele while expanding the clientele.
You may wonder how you could achieve that. You can do so by giving your clients the best services possible. As a result, that would prompt your clients to refer your salon to their peers.
Remembering a few points while devising the loyalty program would have benefitted you.
- Simplify the program for the clients to understand better
- Promote the loyalty program to your clients whenever possible
- Ensure that your staff knows about the program thoroughly
- Give new clients welcome offers
- Customize the program for your most loyal clients
5. Offer your service to your clients with pleasant face
As a salon owner, you may not find it so essential. On the other hand, serving your customers with a friendly face assists in cultivating trust in clients. For instance, when clients step into the salon and you greet them with an unfriendly face, they would think twice about stepping in.
Furthermore, even if the clients come into your salon to avail of the service, they will not return to your salon in the future.
Salon owners often underestimate their clients. They observe the staff and the environment keenly. When the clients sense that the team is likely under a lot of pressure due to workload, they would rather delay or defer the appointment.
Therefore, it is essential not to overburden your staff with the workload. As a result, the team would serve the clients with smiling and friendly faces.
In conclusion, building a loyal clientele for your salon requires a combination of various strategies and efforts. Attracting new customers is vital, but retaining them is even more important. By providing exceptional customer service, creating a welcoming environment, offering personalized experiences, and utilizing social media and email marketing, you can attract and retain clients who will become loyal advocates for your business. Remember, building a loyal clientele is a long-term process that requires continuous efforts and dedication, but the rewards are well worth it in terms of increased revenue, positive word-of-mouth, and a thriving salon business.