Epson Printer Offline: Troubleshooting and Solutions

Are you facing the frustrating issue of your Epson printer showing as “Offline” when you try to print? Don’t worry; you’re not alone! Printer offline errors can be exasperating, especially when you need to print something urgently. In this article, we’ll explore common reasons behind Epson printer offline errors and provide you with practical troubleshooting steps to bring your printer back online.


Having an Epson printer marked as “Offline” when you try to print can be a frustrating experience. However, before you call for technical support or rush to a repair center, let’s go through some simple steps to troubleshoot and resolve this issue. By following these steps, you may get your Epson printer back online and start printing smoothly again.

Understanding Printer Offline Error

When your Epson printer is showing as “Offline,” it means that the computer is unable to communicate with the printer. This issue can occur due to various reasons, including connectivity problems, outdated drivers, software glitches, or configuration settings.

Check Printer Connectivity

The first step in resolving the “Offline” error is to check the printer’s connectivity:

  1. Ensure Proper Connections: Make sure the printer’s power cable and data cable (USB or network cable) are securely plugged in both the printer and the computer.
  2. Check Network Connection (For Network Printers): If you have a network-connected printer, ensure it is connected to the same network as your computer.
  3. Verify Wi-Fi Connectivity (For Wireless Printers): For wireless printers, ensure that the printer is connected to the same Wi-Fi network as your computer.

Restart Printer and Computer

Often, a simple restart can fix temporary glitches causing the “Offline” error:

  1. Turn Off the Printer: Power off your Epson printer and wait for a few seconds.
  2. Turn Off the Computer: Shut down your computer completely.
  3. Power On the Devices: Turn on the printer first and let it initialize. Then, power on your computer and wait for it to boot up.

Update Printer Drivers

Outdated or incompatible printer drivers can cause communication issues between the printer and the computer. Follow these steps to update the printer drivers:

  1. Open Device Manager: On your computer, right-click on the “Start” button, and from the context menu, select “Device Manager.”
  2. Locate the Printer: In the Device Manager window, expand the “Print queues” or “Printers” category to find your Epson printer.
  3. Update Driver Software: Right-click on your printer, select “Update driver,” and then choose “Search automatically for updated driver software.” Windows will search for the latest drivers and install them if available.
  4. Restart Your Computer: After updating the drivers, restart your computer to apply the changes.

Reset Printer Spooler

The Printer Spooler is a service that manages print jobs in the queue. Resetting it can help resolve offline errors:

  1. Open Services: Press the Windows key + R to open the Run dialog box. Type “services.msc” and press Enter.
  2. Locate Printer Spooler: In the Services window, scroll down and locate “Print Spooler” in the list.
  3. Stop and Start the Service: Right-click on “Print Spooler,” select “Stop,” and wait a few seconds. Then, right-click again and choose “Start.”
  4. Check Printer Status: After restarting the Printer Spooler, check if your Epson printer is back online.

Verify Printer Default Setting

Ensuring that your Epson printer is set as the default printer can resolve offline errors:

  1. Open Control Panel: Press the Windows key + R to open the Run dialog box. Type “control” and press Enter to open the Control Panel.
  2. View Devices and Printers: In the Control Panel, click on “Devices and Printers.”
  3. Set Epson Printer as Default: Right-click on your Epson printer icon and select “Set as default printer.” A green checkmark will indicate the default printer.

Check Printer Status in Control Panel

Verify if the printer status in the Control Panel shows as “Ready” or “Offline”:

  1. Open Control Panel: If you already have the Control Panel open, skip this step.
  2. View Devices and Printers: In the Control Panel, click on “Devices and Printers.”
  3. Check Printer Status: Locate your Epson printer and check its status. If it says “Offline,” right-click on it and select “See what’s printing.” Then, click on “Printer” from the menu and uncheck “Use Printer Offline.”

Disable Use Printer Offline Option

Disabling the “Use Printer Offline” option in the settings can resolve the offline error:

  1. Open Devices and Printers: If you already have the Devices and Printers window open, skip this step.
  2. Locate Your Epson Printer: In the Devices and Printers window, find your Epson printer.
  3. Disable “Use Printer Offline” Option: Right-click on your printer and uncheck the “Use Printer Offline” option from the context menu.

Reinstall Printer Software

If none of the above steps work, reinstalling the printer software might help:

  1. Uninstall Printer Software: Open the Control Panel, go to “Programs” or “Programs and Features,” find the Epson printer software, and uninstall it.
  2. Download Latest Printer Software: Visit the official Epson website, locate your printer model, and download the latest software for your operating system.
  3. Install Printer Software: Install the downloaded printer software following the on-screen instructions.


Dealing with an Epson printer showing as “Offline” can be frustrating, but with the troubleshooting steps mentioned in this article, you can often resolve the issue without much hassle. By checking printer connectivity, updating drivers, resetting the Printer Spooler, verifying default settings, and disabling the “Use Printer Offline” option, you increase the chances of bringing your Epson printer back online and ready to print.

Remember to follow the steps carefully and perform each action with patience. If the problem persists despite trying these solutions, consider contacting Epson customer support or seeking assistance from a professional technician.

FAQs (Frequently Asked Questions)

  1. Q: Why is my Epson printer showing as “Offline”? A: Epson printers may appear “Offline” due to various reasons, such as connectivity issues, outdated drivers, printer spooler glitches, or incorrect settings.
  2. Q: How do I update Epson printer drivers? A: To update Epson printer drivers, open the Device Manager, locate your printer under “Print queues” or “Printers,” right-click on it, and choose “Update driver.” Select “Search automatically for updated driver software” and follow the on-screen instructions.
  3. Q: Why does my Epson printer keep going offline? A: Epson printers may keep going offline due to intermittent connectivity issues, conflicts with other devices on the network, or problems with the printer spooler.
  4. Q: How can I reset the Printer Spooler? A: To reset the Printer Spooler, open the Services window by typing “services.msc” in the Run dialog box. Locate “Print Spooler,” right-click on it, select “Stop,” wait a few seconds, and then right-click again and choose “Start.”

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